How can I schedule a service call?

A service call can be placed via phone, email, or throught our Client Portal Login. Contact Us

Do you pickup and deliver equipment?

Absolutely. We will pickup and deliver your equipment when repairs are completed.

Can I order parts if I am not requesting a service call?

Parts can be ordered anytime during business hours, regardless if you have or are requesting a service call. We understand that you may be able to fix the equipment yourself, and just need parts delivered to you.

Can you dropship parts that are ordered?

All parts can be dropped shipped to any location of your choice. Just provide the locations that you want them delivered to when you place you order and we’ll make sure to get them there!

Is a proposal / quote given before work commences?

A proposal / quote will be provided and approved before work starts. Any changes to the original agreed upon scope of work, will be documented in writing and reapproved before work continues. We want our customers to be comfortable and aware of repairs before they are completed.

Do you have a loaner machine that can be used while my machine is being fixed?

Rapid Equipment Repair does have loaners that can be delivered straight to your jobsite while you await repairs on your equipment. We want to make sure that , although you machine stops working, you can keep providing seamless ervice to your customer!

Are you fully insured?

Yes, Rapid Equipment is fully insured and can provide proof of insurance when requested.

How do I get a Client Login?

A Client Login is provided after your first service call.

Do you help with Return Merchandise Authorization’s (RMS’s)?

Our technician’s and parts department will work with the manufacturer to verify the part is under warranty, and help file the RMA.

Can you develop a Preventative Maintenance (PM) schedule for our equipment?

Our trained staff can absolutly develop a Preventative Maintenance (PM) plan based on manufacturer recommendations!